TERMS AND CONDITIONS

Terms and Conditions of Sale

Order Placement

To place an order, you must first register on this website. Each account can only be registered in the name of one individual.
The product details are provided in the “Description” section. Please note that all images are for reference only and are non-binding.
Where applicable, a warranty certificate for the product will be included in the “Description” section.
Once payment is validated, you will receive an order confirmation email.
After confirming your order, no additional items can be added to the same order.

Pricing

The price of our products is displayed on the site at the time of your order. While we strive to ensure the accuracy of all prices at any given time, we reserve the right to change the prices displayed at any time without prior notice. The final price will be shown before you confirm your order.
Prices displayed include VAT.
Occasional promotions and discounts may be offered. However, these may be withdrawn without prior notice and before the confirmation of your order.

Payment Terms

  • Payment Schedule:
    A deposit of 60% is required upon order validation. The remaining balance is due upon completion of the project (Delivery Date).
  • Payment Methods:
    Payments can be made via Juice, bank transfer.
  • Late Payment:
    Late payments will incur a fee of 5% per month on the outstanding balance. Accounts exceeding 60 days past due may be sent to collections.
  • Currency:
    All payments must be made in MUR (Mauritian Rupee).
  • Additional Fees:
    Any additional services requested will be billed accordingly.

Returns

To receive or collect your order, you will need to present your National Identity Card (CIN) as proof of identity, along with your order confirmation number.
A third party may collect your order, provided they present their CIN at the time of collection.
We are not responsible for any delay, non-delivery, or loss due to incorrect information provided by you, or events beyond our reasonable control.
Your order can only contain one delivery address.

Delivery

Once products are delivered or collected, they cannot be exchanged or refunded.
After delivery or collection, we are no longer responsible for any damage, non-conformity, or defect in the products ordered. Therefore, it is crucial to check the condition of the products at the time of delivery or collection.
If you notice any damage or if the product does not match the item ordered, you must immediately notify our customer service upon delivery or collection.
Minor scratches on the product can be repaired at our facility. We reserve the right to charge additional fees, which will be communicated to you for approval before any repairs are carried out.
You may return the product to our premises for repair at your own expense.
Once an order has been confirmed by payment, no cancellation or refund will be possible.

Warranty Certificate

You are referred to the applicable Warranty Certificate for each specific product in addition to these Terms and Conditions.
You must ensure that a Warranty Certificate is provided to you at the time of delivery or collection.

Website Terms of Use

Account Responsibilities

When registering, you are responsible for:

  • All activities and orders placed using your account.
  • Ensuring your account information is accurate at all times.
  • Complying with these Terms of Use.
  • Ensuring your account’s security. We recommend installing appropriate firewalls and antivirus software on your device.

If you wish to deactivate your account, please contact our customer service team.
By agreeing, you may receive promotional offers and discounts. You may unsubscribe at any time by clicking the « unsubscribe » button.
Black POT Ltd will not be responsible for any loss, damage, or harm arising from any hacking, tampering, or similar activities related to your account. In case of suspicious activity, you must immediately notify our customer service.
We are not responsible for any issues related to internet access or any external intrusion on your device.

If we suspect misuse or a violation of these Terms of Use or the website’s security, we may suspend or cancel your account at any time.
While we strive to keep the website fully functional, technical issues may arise. In such cases, please contact our customer service.
Website access and speed may be limited during maintenance or repair work.

Third-Party Websites

This website may contain links to third-party websites and advertisements. By choosing to access these links, you will leave this website. We are not responsible for the content, advertising, products, or services available on these third-party websites and advertisements. Furthermore, we are not liable for any disputes resulting from the use of these websites.
Our Terms and Conditions and Privacy Policy will no longer apply upon leaving the website.
We reserve the right to remove any links to third-party websites or advertisements without prior notice.

Intellectual Property

The content on this website is protected by copyrights, trademarks, databases, and other intellectual property rights.
It is strictly prohibited to copy, reproduce, or use any part of this website or its content without prior written consent, except for your personal, non-commercial use in placing orders.

Data Protection

By visiting the website, you agree to the collection, storage, and processing of your personal data to improve our service, process your order, and communicate special offers or discounts. All data is collected and processed in accordance with the Data Protection Act 2017.
For more information, you may consult our Privacy Policy. Any inquiries should be directed to our customer service.

Data Protection

Precedence of Terms

In the event of any contradiction between the content on the website and these Terms and Conditions, these Terms and Conditions will prevail.

Severability Clause

If any provision of these Terms and Conditions is deemed invalid by a competent court, that provision will be considered separable from the remaining provisions, and the remaining provisions will remain valid and enforceable.

Governing Law and Jurisdiction

The construction, execution, and validity of these Terms and Conditions, and any matter related thereto, shall in all respects be governed by the laws of Mauritius, and the courts of Mauritius shall have exclusive jurisdiction.